By ordering on this website you agree to be bound by the terms and conditions set out below. These Terms also govern subscriptions of purchasing products. These terms may be revised at any time and we reserve the right to do so. You are therefore advised to keep up to date with the contents of these terms. Nothing in these terms and conditions will affect your statutory rights.
Who We Are
Liberty Java Ltd, trading as Indigo Valley Coffee, a company registered in England and Wales under company number 12565371 and with our registered office at Halfway House, Burford, Oxfordshire, OX18 4PA (“we”, “us” or “our”).
You can contact us via the following:
Email: [email protected]
Online: Contact Us
Our shop is hosted on PrestaShop online e-commerce platform.
Orders
We endeavour to process all orders within one working day (excluding items with a lead time), however some products are particularly popular and this is not always possible. If we are unable to fulfil your order upon receipt, we will notify as soon as possible and let you know when the order can be fulfilled.
All orders must be checked within 7 days and any issues reported to our sales team via [email protected]. Please provide your name and email address when contacting us.
Subscriptions
Coffee subscriptions enable regular deliveries of products. You may have to set up and account to be able to subscribe to product subscriptions. Choose the product that best suit you and then select the frequency you wish to receive your products delivered.
Whilst your subscription is in place, this commits you to paying for each such delivery and you authorise us to instruct our card issuer to debit the corresponding sum automatically at the frequency determined by you when placing your first order.
Subscriptions can be managed, amended or cancelled in the Subscriptions settings on your account profile or by contact us 24 hours before your next due repeat order is due.
Payments
Debit / credit card payments can be made online through our payment provider Stripe when you complete your order at checkout.
If payment fails for a recurring subscription, we will attempt to take the payment from the nominated card three times. If this fails, we will contact you by email to advise you of this. Please note that your products will not be despatched until payment is processed. Your subscription date will then reset to the day the successful payment was taken.
Delivery
All orders received by 1pm are shipped same working day via Royal Mail 2nd Class Signed delivery. We can only guarantee delivery in the following geographical areas: mainland England, Scotland, Wales and Northern Ireland.
Cancellations
To change or cancel an order please notify our us prior to dispatch by contacting [email protected]
Where goods have already been shipped please refer to our returns procedure below:
Returns Procedure
If you are not satisfied with the goods supplied and wish to return items for a refund you must notify us within 7 days of receiving your order.
Goods should be returned to our premises, at your own expense and in the original condition (UNUSED), within 28 days from the date of delivery. Following receipt and satisfactory inspection of the goods we will be happy to arrange a full refund, less any return delivery collection charges.
To arrange a return please let us know, in writing, giving the reason for the return.
Description of Products
Each product purchased is sold subject to its product description and we take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date and accurate as possible, the information may contain inaccuracies and typographical errors.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the contents of this site and we accept no liability for damages arising out of or in connection with the use of this site.
Waiver
A waiver of a breach of any of the terms of this agreement does not constitute a waiver of any other breach or default and shall not affect the other terms of this agreement. A waiver of any of the terms of this agreement will not prevent a party form subsequently requiring compliance with the obligation in respect of which the waiver was given.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Entire Agreement
These conditions govern our relationship with you. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the English courts.